Pivotal was delighted to welcome Dr Michelle Clement, author of the new book 'The Art of Delivery: the inside story of how the Blair Government transformed Britain's public services', to speak at a webinar on Tuesday 21 October.

'The Art of Delivery' uses 600,000 words of Michael Barber's private, unpublished diaries from his time in government along with research interviews to examine the role of the Prime Minister's Delivery Unit after the 2001 UK general election. At the webinar, Dr Clement talked about what made the Delivery Unit effective and discussed learning for improving public service delivery today. This was followed by questions, including considering how these lessons could be applied in Northern Ireland now.

Dr Michelle Clement is Lecturer in Government Studies at The Strand Group, King’s College London. Dr Clement’s research focuses on British government and public service reform – how Prime Ministers and Cabinets craft policy programmes and create effective mechanisms to deliver. 

Watch the webinar for insights into how to improve public services and how a delivery unit can contribute to that.